IT Support Specialist (EDP Staff)

BASRA Corporation is seeking a skilled IT Support Specialist (EDP Staff) to join our dynamic team in Surabaya, Jawa Timur. In this role, you will be the go-to expert for troubleshooting hardware, software, and network issues, ensuring seamless operation for our entire organization. You'll work closely with our team to implement and maintain IT infrastructure, including servers, workstations, and network devices. This is an opportunity to be part of a growing company where your expertise will directly impact our daily operations and business success.

As an IT Support Specialist at BASRA Corporation, you'll provide first-line technical support to our employees, addressing their IT-related queries and issues promptly. You'll also be responsible for monitoring system performance, managing user accounts, and ensuring data security and compliance. This role offers a chance to develop your technical skills while contributing to a collaborative and innovative work environment.

We are looking for a proactive and detail-oriented individual who can work independently and as part of a team. If you have a strong background in IT support and are eager to make a difference in a dynamic and supportive company, we invite you to apply for this exciting opportunity in Surabaya.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees, addressing hardware, software, and network issues.
• Troubleshoot and resolve IT-related problems, ensuring minimal downtime and disruption to business operations.
• Install, configure, and maintain IT equipment, including servers, workstations, and network devices.
• Monitor system performance and proactively identify and resolve potential issues.
• Manage user accounts and access permissions, ensuring data security and compliance.
• Assist in the implementation of new IT systems and technologies.
• Document IT processes, procedures, and solutions for future reference.
• Stay updated with the latest IT trends and best practices, and recommend improvements to enhance system performance and security.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support or a similar role.
• Strong knowledge of hardware, software, and network troubleshooting.
• Proficiency in using IT support tools such as ServiceNow, Jira, and remote desktop software.
• Familiarity with operating systems such as Windows and Linux.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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