Motorcycle Service Advisor (Jakarta)
Join Swap Energi Indonesia as a Motorcycle Service Advisor in Cakung, Jakarta and become a key player in our mission to deliver exceptional customer service and technical support for motorcycle enthusiasts. As the bridge between our customers and our expert mechanics, you'll ensure every rider leaves our workshop with a smile and a well-maintained bike. Our team at Swap Energi Indonesia is passionate about motorcycles and dedicated to providing top-notch service, and we're looking for someone who shares that enthusiasm.
In this role, you'll interact daily with customers, assess their needs, and provide expert advice on maintenance and repairs. You'll work closely with our mechanics to ensure seamless service delivery, and you'll be the first point of contact for customers seeking technical support. This is a dynamic role that offers a unique opportunity to combine your technical knowledge with outstanding customer service skills.
📋 Tanggung Jawab Pekerjaan
- Assess customer needs and provide expert advice on motorcycle maintenance and repairs.
- Coordinate with mechanics to ensure timely and accurate service delivery.
- Manage customer inquiries and provide technical support via phone and email.
- Recommend appropriate services and products to customers based on their needs.
- Maintain accurate records of customer interactions and service history.
- Promote our services and products to existing and potential customers.
- Ensure compliance with company policies and procedures.
- Provide excellent customer service and build strong relationships with our clients.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in motorcycle service or a related field.
- Strong knowledge of motorcycle mechanics and maintenance.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet deadlines.
- Familiarity with automotive diagnostic tools and software, such as OBD-II scanners.
- Customer service certification (e.g., Certified Customer Service Professional) is a plus.
- Proficient in using Microsoft Office Suite.
- Ability to lift and move heavy objects up to 50 kg.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang