Front Office Associate - Luxury Resort in Central Java

Join Karenina Agung Resort by SCCR Indonesia, a premier luxury destination in Central Java, where exceptional hospitality meets career growth. As a Front Office Associate, you will be the first point of contact for our guests, embodying the resort’s commitment to unparalleled service and creating memorable experiences. In this role, you'll manage guest check-ins and check-outs, handle reservations, and ensure our guests feel at home from the moment they arrive. This is your chance to be part of a renowned resort in Gunungpati, where your dedication and skills will be recognized and rewarded.

At Karenina Agung Resort, we offer a dynamic and supportive work environment where you can grow professionally. With state-of-the-art tools like PMS (Property Management System) and CRM (Customer Relationship Management) software, you'll have the resources to excel. Whether you're a seasoned professional or just starting your career in hospitality, we welcome you to join our team and help us continue to set the standard for luxury resorts in Central Java.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently using the resort's PMS software
• Handle guest reservations and inquiries, ensuring a seamless booking experience
• Provide exceptional customer service, addressing guest needs and concerns promptly
• Coordinate with housekeeping, dining, and other departments to ensure guest satisfaction
• Maintain accurate guest records and follow up on special requests
• Assist in maintaining the resort's high standards of cleanliness and organization
• Stay updated with resort policies and procedures, and ensure compliance with all regulations
• Participate in team meetings and training sessions to enhance your skills and knowledge

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in front office roles, preferably in luxury hospitality
• Proficient in using PMS and CRM software, such as Spectrum or Expedia PMS
• Strong communication and interpersonal skills to handle guest interactions effectively
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Fluent in English and Indonesian, with excellent verbal and written communication skills
• Knowledge of local regulations and industry best practices in the hospitality sector
• Enthusiasm for luxury travel and a commitment to providing exceptional guest experiences
• Ability to work flexible hours, including weekends and holidays, as required

🛠️ Keahlian

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